Legal
Account Deletion Request and Data Removal
This page explains how to delete your Atalay AI account and related personal data, what is removed, and which records may be retained for legal reasons.
This is an informational English translation. The Turkish version of this document prevails in case of any conflict.
Last updated: July 16, 2026
What this page is for
The account deletion page explains how to request closing your Atalay AI account and related personal data.
Requests are verified via your registered email. Some records (for example invoices) may be retained as required by law — see privacy and KVKK.
This summary is a process guide; rights and exceptions are in the sections below and the KVKK notice.
Deletion is separate from product support: use the contact page for publishing or billing issues, and this page plus KVKK for data rights. State clearly whether you want deletion, access, or correction.
After closure you may need to register again with the same email. If you have an active subscription, cancellation/refund rules are read with distance sales and delivery/refund.
In-app deletion (when available) is immediate; email requests are usually handled within 30 days after identity checks. Published sites and builder projects are removed or anonymized — custom DNS at your registrar is your responsibility to clean up.
Do not send passwords in email. Use the address on the account. If you lost access to that mailbox, say so in the message so we can suggest a verification path.
Before you delete, export any content you need and cancel paid renewals if required. Support can confirm ticket status but cannot restore a fully deleted account.
Related documents
KVKK covers your rights; privacy covers retention; terms cover account rules.
For product support unrelated to deletion, use the contact page. For current plan prices before you cancel, see the pricing page.
Overview
You can delete your Atalay AI account at any time. Deletion is permanent and cannot be undone. This page explains the account deletion process for Google Play and App Store data-safety requirements.
When the account is deleted, website builder projects, preferences, and personal profile data are removed or anonymized. If you have an active paid subscription, clarify cancellation/refund status with support before deleting.
This page summarizes in-app deletion steps, email requests, and which records may be retained.
How to delete your account
Whenever possible, use the in-product deletion flow while signed in. If you cannot access the account, send an identity-verified email request.
Mobile app (iOS / Android)
In the Atalay AI app go to Settings → Delete account. Confirm by typing the required text. Deletion happens immediately and your session ends.
Web or request outside the app
If you cannot access the app, email destek@atalay.ai from the address on your account with the subject “Account deletion request”. We process the request after verifying your identity.
Data that is deleted
When your account is deleted, the following data is removed or anonymized:
After deletion completes, previous site and app data are not restored even if you sign up again with the same email. Published sites may become unavailable; if you used a custom domain, update DNS separately.
- Profile information (name, email, profile photo)
- Authentication records and session tokens
- Device and notification token records
- Company memberships; companies you solely own and related app data
- CRM, project management, website builder, and other Atalay AI app data
- Chat history and app preferences
Data that may be retained
The following may be retained for a limited time due to legal obligations or legitimate business purposes. It is not used for marketing:
Retention periods follow applicable law and security needs. At the end of the period these records are also deleted or anonymized.
- Invoices, payment references, and subscription records required for legal, accounting, and tax obligations
- Limited technical records needed for fraud prevention, security audits, or dispute resolution
- Anonymized or aggregated analytics that cannot be linked to your identity
Processing time
In-app deletion is immediate. Email requests are usually processed within 30 days. When complete, we send confirmation if an email address remains on file.
If we need more information to verify identity, the clock continues after you reply. Open subscription or payment-provider items may need to be closed first.
Contact
You can use the same support channel to check deletion status or exercise other privacy rights.
For questions about account deletion or your data rights, contact us at destek@atalay.ai. You can also review our privacy policy and KVKK disclosure notice.