Atalay AI
Contact and support
Write us about support, billing, or your account — our team replies by email. There is no phone line.
Add a short subject so we can route your message. For product issues, include the site URL or a screenshot; for billing, include the transaction date.
Send emailAtalay AI handles product support, subscriptions, and privacy questions by email for users who build websites with AI. For publishing, domains, plan changes, or account deletion, email destek@atalay.ai.
We help with the website builder flow, publishing, SSL, forms, domain connection, billing, and privacy questions. All official correspondence is by email. There is no phone line or live chat; replies come from the email queue on business days.
For billing or plan changes, include the transaction date, invoice number, or iyzico reference. For product issues, include the site URL, browser, and a screenshot if possible. For account deletion, write from your registered email — we may ask for extra verification. Legal texts (privacy, KVKK, terms, distance sales) are linked from this page; support points you there rather than rewriting contracts.
Common topics
Product & technical support
Site creation, editing, publishing, domain connection, or account access. Preview vs live differences, SSL, and loading issues are included.
Subscriptions & billing
Upgrades and downgrades, payment methods, invoice copies, and charges processed via iyzico.
Account & data deletion
Closing your account, deleting personal data, or export. You can also follow the steps on the account deletion page.
Privacy & KVKK
Data rights, disclosure notice, and privacy policy questions. We may point you to the relevant legal pages.
Contact FAQ
Support email tips, response time, domains/SSL, billing, and account requests.
What should I include in a support email?
A short subject line, the email on your account, and a step-by-step description of the issue is enough. Screenshots or your site URL help us route the request faster. For product bugs, say which step failed (publish, domain connect, form submit).
How quickly will I get a reply?
We usually reply within a few business days. During busy periods it may take longer. For urgent access issues, put “urgent” in the subject — we do not offer phone support; contact is by email only. Weekend messages enter the queue on the next business day.
How do I request account deletion or privacy rights?
Follow the steps on the account deletion page, or email support directly. Your rights are also summarized in the privacy policy and KVKK disclosure notice. Sending from your registered email speeds verification.
Who handles billing or plan changes?
Write to the same support address for subscriptions, payments, and invoices. Include the plan name, relevant date, and invoice number or iyzico reference if you have one. You can also compare plans on the pricing page. After an upgrade, features usually unlock quickly — if not, include your site URL.
What about domain or SSL issues?
Custom domains are on Starter and above. After DNS updates, propagation can take time. Include the domain, your plan, and any error message. SSL is managed with plan hosting — you do not install a separate certificate.
Do blog or legal pages replace support?
No. The blog has setup and SEO guides; privacy, KVKK, terms, and distance sales are binding texts. Support answers product and billing questions and points you to the right legal page rather than rewriting contracts.
How to contact Atalay AI
The official support channel for Atalay AI website builder users is email. Write to destek@atalay.ai for product, publishing, domain, subscription, billing, or privacy questions. There is no phone line or live chat; requests are answered from the email queue on business days.
Include your registered email, a short subject, and a step-by-step description. For product issues, add the site URL, browser, and a screenshot if possible; for billing, add the date, plan name, or iyzico reference.
For account deletion or personal data requests, follow the account deletion page or email the same address. Sending from your registered email and stating the request type clearly speeds verification.
Blog posts are setup and SEO guides; privacy, KVKK, terms, distance sales, and delivery/refund are binding texts. Support points you to the right page rather than rewriting contract clauses.
Plan comparison and current prices are on the pricing page. Self-service upgrades usually unlock quickly — if not, write again with your site URL. Enterprise / custom work is scoped separately via atalay.tech.
Weekend messages enter the queue on the next business day. Putting “urgent” in the subject helps for access lockouts; it does not create a phone callback. Keep one thread per issue so context stays clear.
If you already opened a ticket, reply in the same email thread instead of starting a new one. Attach a fresh screenshot if the UI changed after an upgrade. For DNS problems, include the domain registrar and the records you set.
Turkish and English messages are both accepted. Legal pages exist in both languages; when versions differ, the language of the contract you accepted for the subscription prevails as stated on those pages.
If you are writing about a published site, include whether the problem appears in the editor preview, on the atalay.website subdomain, or on a custom domain. Those three surfaces fail for different reasons and the wrong assumption slows diagnosis.
Billing disputes should include the last four digits of the card only if your bank statement shows them — never send the full card number. iyzico payment emails often contain a reference you can paste instead.
We do not offer on-site visits or phone configuration for DNS. For domain issues we tell you which records to set; you apply them at your registrar. Propagation can take from minutes to 48 hours depending on TTL.
What to include by topic
There is one support address; a clear subject helps routing. Use the checklist below so we do not need an extra round trip.
- Product / technical: publishing, editor, SSL, domain DNS, forms, or access — include the site URL
- Billing: plan name, transaction date, invoice or iyzico reference
- Privacy / KVKK / deletion: registered email and request type (delete, access, correct)
- General product questions: check the blog or pricing page first, then email what remains unclear
- Domain email vs site email: say whether the issue is DNS for the website or a mailbox at your registrar
Before you write
Many answers are already on pricing, legal pages, or blog guides. If you are still stuck, email us — incomplete tickets need follow-ups.
- Plan and feature differences → pricing page
- Privacy and data rights → privacy policy + KVKK notice
- Subscription / withdrawal → distance sales and delivery/refund
- Setup steps → blog index and the matching guide
- Account closure steps → account deletion page
Company and legal contact
The service is provided by ATALAY YAZILIM LTD. ŞTİ. Official correspondence is by email; the company address is on this page. For formal notices, use the contact methods stated in the relevant agreement. Support can confirm ticket status but does not replace notary or KEP filings when the law requires a formal channel.