Legal

Delivery and Refund Policy — Digital Services

How digital services are delivered electronically, timelines, and refund conditions for Website Builder subscriptions and related access.

This is an informational English translation. The Turkish version of this document prevails in case of any conflict.

Last updated: July 16, 2026

What this page is for

Delivery and refund terms explain how Atalay AI’s digital service (builder access, publishing, plan features) is performed and how refunds/withdrawal work.

No physical goods are shipped; delivery is access on your account and the published site. Read with pricing and distance sales.

This intro is guidance; binding conditions are in the sections below.

Self-service card payments run through iyzico. For refund requests, include the date, plan name, and invoice/reference if available.

Once digital performance has started, refund terms may be limited under distance sales and the clauses below. The current text stays on this page; contact support by email.

Delivery means unlocking plan access — there is no shipment tracking number. Third-party steps such as domains may depend on DNS propagation and are noted in the order or support thread.

Delivery terms

Digital services and products offered by ATALAY YAZILIM LIMITED COMPANY are delivered electronically after payment is confirmed. Digital products (software licenses, subscriptions, in-app purchases) are made available immediately after purchase completes.

For Website Builder subscriptions, delivery means activating the relevant plan features on your account and granting access to create/publish tools. There is no physical shipment or printed materials.

If third-party processes such as domain registration apply, completion may depend on registration and DNS propagation timelines. Those cases are noted in the order or support thread.

Delivery is complete when your account can use the purchased plan features (for example editor access, publishing, or form tools included in that plan). A separate tracking number is not issued because nothing is shipped.

Self-service plan contents are summarized on the pricing page; the features unlocked at checkout are what we deliver. Custom enterprise work scoped via atalay.tech follows its own statement of work, not this self-service delivery schedule.

Delivery timeline

Digital services and products are activated within 24 hours after payment confirmation. In case of technical issues this period may extend up to 72 hours.

Most subscription activations happen right after payment confirmation. If a bank or payment provider delays settlement, access opens when the payment is reflected in our systems. If you experience a delay, email destek@atalay.ai with your order/transaction details.

iyzico or card-issuer holds can delay the confirmation we receive. Until confirmation arrives, plan features may stay locked. After confirmation, reactivation is usually immediate; if not, include the site URL and approximate payment time in your email.

Force majeure events (outages beyond our reasonable control, widespread payment-network failures) may extend the outer 72-hour window. We still aim to restore access as soon as the underlying issue clears.

Refund terms

Because these are digital services, refund rules depend on whether use has started and on applicable law. The points below summarize the framework; read them together with the distance sales agreement and withdrawal rules.

“Use has started” typically means the purchased digital access was activated and you began creating, editing, or publishing with plan features — not merely opening the pricing page. Edge cases are reviewed with transaction logs.

If the purchased digital service or product has not been used, you may request a refund within 14 days of purchase.
Refund requests for services that have already been used are not evaluated. Under Law No. 6502, the right of withdrawal does not apply to services performed immediately in electronic form.
For subscriptions, automatic renewal can be cancelled after the current period ends.
Partial periods are not prorated unless a specific promotion or support decision says otherwise.

Refund process

Send refund requests by email to destek@atalay.ai. Include the order number, purchase date, and reason. Requests are reviewed within 5 business days; approved refunds are completed within 10 business days.

When approved, the amount is returned to the same payment method whenever possible. Your bank or card issuer may add extra time before funds appear. Incomplete requests may require extra identity or transaction verification.

Write from the email on the account. Include the plan name, iyzico or invoice reference if you have it, and whether you already published a site. That information shortens review.

Chargebacks filed with the card issuer without contacting us first can delay resolution. Prefer the support email so we can match the payment and account quickly.

Refund request: destek@atalay.ai